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IT performance management
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#	Item
471	COMPETENCY DICTIONARY This competency dictionary can be used in many ways as it will provide a more comprehensive definition of many “competencies” required for various positions in state government. For example, co Add to Reading List Source URL: ohrweb.ohr.state.sc.us Language: English - Date: 2007-06-06 14:55:21 Organizational behavior Human resource management Organizational psychology Learning Skill Conflict management Job performance Leadership Team building Social psychology Management Behavioural sciences
472	2013 Governor’s Award for Leadership in Management Nomination Form Nominee Name: (as it would appear on all references) Add to Reading List Source URL: hr.wa.gov Language: English - Date: 2014-10-03 16:56:05 Work–life balance Leadership Employment Performance management Stakeholder Organizational culture Management Public relations Business
473	® Communications Storage Assessment IT SOLUTIONS Add to Reading List Source URL: www.oneneck.com Language: English - Date: 2014-06-23 11:58:29 Information technology management Infrastructure optimization Network performance Data center Computer data storage Hitachi Data Systems File area network Computing Concurrent computing Distributed computing
474	COMPETENCY DICTIONARY This competency dictionary can be used in many ways as it will provide a more comprehensive definition of many “competencies” required for various positions in state government. For example, co Add to Reading List Source URL: jobs.sc.gov Language: English - Date: 2013-09-25 11:09:50 Organizational behavior Human resource management Organizational psychology Learning Skill Conflict management Job performance Leadership Team building Social psychology Management Behavioural sciences
475	Carolyn J. Heinrich University of Texas at Austin How Credible Is the Evidence, and Does It Matter? An Analysis of the Program Assessment Rating Tool Add to Reading List Source URL: www.utexas.edu Language: English - Date: 2014-03-03 19:43:22 United States Office of Management and Budget Evaluation methods Health economics Government Performance and Results Act Zero-based budgeting Program evaluation National Institutes of Health E-Rate United States federal budget Medicine Health Evaluation
476	Achieving high performance with Accenture’s multi-channel self-service solutions for utilities “Do-it-yourself ” service drives customer satisfaction—and bottom-line results Add to Reading List Source URL: www.accenture.com Language: English - Date: 2010-05-31 22:28:43 Consumer behaviour Interactive voice response Accenture Customer service Customer satisfaction Customer experience Service SPi Global Marketing Business Customer experience management
477	Microsoft Word - one hour 15 min_Measuring ROI in the Public Sector Add to Reading List Source URL: www.calhr.ca.gov Language: English - Date: 2014-07-14 18:00:23 Management Information technology management Science Performance measurement IT portfolio management Evaluation Evaluation methods Benchmarking
478	Controlling Complexity 5 reasons to manage IT assets more strategically Add to Reading List Source URL: www.oracle.com Language: English System administration Information technology Infrastructure optimization Network performance License manager Oracle OpenWorld Asset management Oracle Corporation Strategic management Information technology management Management Business
479	BMC’s Quiet but Dramatic Moves to Simplify and Enhance User-Aware APM Introduction As IT organizations seek to adapt to increased pressures for costeffectiveness and consumer-responsiveness, it is becoming increasingly Add to Reading List Source URL: media.cms.bmc.com Language: English - Date: 2013-07-23 17:56:44 Business Information technology management Coradiant Software as a service Infrastructure optimization OpTier Application performance management Management Computing BMC Software
480	Powerless about performance? Carolyn Cohen CA, MSW It’s been brought to your attention that the performance of one of your employees (or maybe even your own) is slipping: work is turned in with mistakes; deadlines are Add to Reading List Source URL: www.cpaontario.ca Language: English - Date: 2014-08-19 02:45:10 Learning Skill Behavioural sciences Motivation Organizational dissent Workplace violence Behavior Human resource management Management

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